Operational terms regarding package drop-off, address accuracy, transit damage reporting, and signature requirements at WEPCSOL.
Customers are responsible for ensuring that complete and correct shipping address details (including apartment, suite, or building numbers) are provided during checkout. WEPCSOL is not liable for delayed or misrouted deliveries resulting from incomplete address entries.
To prevent porch theft and ensure secure arrival, hardware orders valued over $500 may require a direct physical signature upon delivery by FedEx or UPS carrier personnel.
If your package arrives with visible exterior box damage or open security tape, please take photographs immediately before unboxing and notify our team at contact@wepcsol.com within 48 hours of delivery so a carrier claim can be filed.
Packages returned to our warehouse due to multiple failed delivery attempts or customer refusal will incur original and return freight shipping fees prior to credit re-issuance.